GrowMyITBusiness.com

Service Desk Best Practices

LabTech Software — Thu, 06 Jun 2013 05:00:00 GMT

By implementing a service desk, IT service providers will have a resource in place that is continually working to optimize IT service delivery while managing all internal and client facing operations and processes, as well as ensuring client needs are met. When implemented according to best practices, your service desk will enable you to reduce operating costs and increase client satisfaction. And when you use a remote monitoring and management (RMM) tool in conjunction with your service desk, you’ll realize even more gains.

In the Service Desk Best Practices eBook, learn the key functions a best practices service desk should handle, as well as:

The components of the service desk lifecycle
The difference between a service desk and a help desk
The benefits a service desk will bring to your IT services business
The importance of standardizing IT service delivery

Download your free Service Desk Best Practices eBook to learn how your IT business can reap the benefits of a best practices service desk.

Help Desk Best Practices

LabTech Software — Thu, 06 Jun 2013 05:00:00 GMT

A help desk is a vital resource for any IT services business. Since it isn’t possible to have 100% operational uptime, IT service providers must be prepared to deliver an immediate response when IT issues arise. Arming your help desk with a remote monitoring and management (RMM) tool to proactively monitor client IT systems will not only reduce the number of issues that arise, but will enable your help desk staff to resolve IT issues quickly, so the business impact to your clients is minimal.

The Help Desk Best Practices eBook outlines the criteria for operating a best practices help desk, as well as:

Services offered by a best practices help desk
Roles and responsibilities of help desk personnel
Support tasks performed by the help desk
Benefits a help desk will bring to your IT services business
How RMM is used within the help desk

Download the Help Desk Best Practices eBook for tips on implementing a best practice help desk in your IT services business.

Help Desk Staffing and Interviewing Tips

ConnectWise — Tue, 16 Oct 2012 05:00:00 GMT

Have you ever felt you just wanted to be able to build your ideal employee like you would put together an old model airplane kit, tailored to suit the exact needs of your Help Desk? An employee with not only the technical know-how, but also one that is personable and has valuable people skills in order to handle customer inquiries over the phone?

Well you can definitely get pretty close to finding the ideal employee for the job by following these simple interviewing tips presented in this Help Desk Interview Guide. This guide not only will assist you in the dos and don’ts of interviewing, but also contains a handy interview questionnaire that you can use in an actual interview and even tailor to suit your particular needs.

So what are you waiting for? Let the interviews begin!

What makes a leader a leader?

Salary.com — Tue, 16 Oct 2012 05:00:00 GMT

This Salary.com article shows you what makes a great leader and how you can make a difference in your company through your leadership efforts.

Progressing Virtual Security: Keeping Attackers Out!

WatchGuard — Thu, 11 Oct 2012 05:00:00 GMT

In the world of IT, one must always be prepared to defend against any and all security threats, which can save a lot of heartache, time, and resources in the long run. As an IT service provider in particular, you are entrusted by your clients to maintain the integrity of their information, as well as your own.

Talk about tough responsibilities.

With virtualization on the rise since the start of the computer age, Corey Nachreiner, Director of Security Strategy at WatchGuard, tells you not to be scared of virtualization, but to embrace the efficiency and power it can offer. In this webinar, Corey expresses the importance of taking the appropriate security measures to defend against the increasing exposure and risk associated with the virtualization of hardware. With the rise of cloud services, this risk to security threats has only become more transparent as more virtual servers and machines can be run from the same physical location. Corey addresses the complexity of segmenting a network of these virtual machines and how virtual security controls can help solve for this.

Take this time now, before it’s too late, to listen to Corey’s informative presentation of how virtualization was born, the security issues surrounding virtualization, cloud-specific security implications and defense and best practices in the world of virtualization. You can take full advantage of this great evolution and know you and your clients are secure at all times.

CEOs: Dreaming is your Job

ConnectWise — Mon, 17 Sep 2012 05:00:00 GMT

Entrepreneurs have to dream to succeed; it's the only way your business will move to the next level. In this video Arnie Bellini, ConnectWise CEO and chief architect share his thoughts on the power of dreaming, and why you have to get out of the walls of your business to really tap into the power of your brain.

How to Sell IT Solutions to State and Local Government

CompTIA — Thu, 23 Aug 2012 05:00:00 GMT

CompTIA speaker and state & government IT expert Sean Burke of Channelstars, along with Tom Watson, CEO of DC-based Capital Computers and Networks provide everything you need to know to get your foot in the door in this lucrative segment. Discover key tactics to target the specific needs of state & local government clients, and explore how to find unique new opportunities and how to win new business in the IT Services Industry

You do not want to miss this recorded webinar, where you will learn how to capitalize on this lucrative opportunity!

Do You Practice these Skills to Lead Your IT Organization?

TruMethods, Gary Pica — Tue, 24 Jul 2012 05:00:00 GMT

The IT support industry is moving more rapidly than ever before and your leadership will be a determining factor in your company’s success. There are common leadership traits that top business leader share. Join Gary Pica, President of TruMethods for a special webinar event that will outline leadership strategies for business growth leaders. During this session Gary will outline key strategies that help your companies build sales and profitability including:

Developing a strong sense of purpose
Effective communication skills
Creating a winning culture
Setting the right priorities

Small changes in your approach to business can make dramatic changes in results. Check out how Gary gets right to the heart of building a thriving service organization.

Recruit the Best Talent from the Start

VAR Staffing — Tue, 18 Jun 2013 05:00:00 GMT

How to gain top employees tailored for your IT business

It is hard enough to find talent for your growing IT business as it is, let alone if you do not have a good strategy to do so. Your competitors are searching for the same talent as you are, so you want to be able to recruit potential star candidates before they can, in order to arm yourself with the best resources possible.

At the same time, you want to be picky about the staff you are bringing on board, as it takes time to recruit and train employees, and you want them to work out to be the best fit for your company for the long haul. It becomes a disaster when a new employee you quickly brought on board to handle your growing volume at the time, begins to show their true colors and turns out to be a major mistake for your company's particular strategy and culture - leaving you scrambling to quickly find a replacement to keep up with the growing concerns of your clients (and thus repeating the cycle of hiring staff as quickly as possible, then firing when the they do not work out, or worse, quit).

So start the recruiting process out right, and glean some techniques from this FUSE webinar, in which hiring experts from VAR Staffing will explore how to develop a recruiting strategy for your company, so that you can find, and hire, first-class talent from the beginning. They will teach you where to post job openings, how to save time by interviewing only the best candidates, and how to pre-screen applicants, as well as the negative impacts of a regretful hire.

SEO Made Simple: Part IV- Creating a Link-Building Strategy

ConnectWise — Mon, 18 Jun 2012 05:00:00 GMT

This white paper provides a background on link building as a tool for SEO. It also provides different link-building methods to help your web pages rank high in search engines for a specific keyword and create an overall inbound strategy.

SEO Made Simple: Part III- Putting Your SEO Plan into Action

ConnectWise — Mon, 18 Jun 2012 05:00:00 GMT

In the third section of this SEO guide, you will learn strategies to optimize your website and support your chosen keywords.

SEO Made Simple: Part II- Selecting the Right Keywords

ConnectWise — Wed, 16 May 2012 05:00:00 GMT

Keyword research is imperative to your SEO campaign. Part II of this SEO guide takes you through the steps of selecting the right keywords by narrowing down a list of potential keywords to a finalized list that will maximize your lead generation.

Getting the Most Out of Your Live Chat Solution

ConnectWise — Wed, 16 May 2012 05:00:00 GMT

For those who are ready to make a move into the world of collaborative IT, this article shows you the top steps you need to do to ensure a successful implementation and get the most out of live chat.

SEO Made Simple: Part I- Search Engine Optimization Basics

ConnectWise — Tue, 15 May 2012 05:00:00 GMT

Today, the world of inbound marketing far supersedes the "old", intrusive method marketers used to practice in order to gain new potential business in the form of leads. It is now more important than ever to influence these potential leads to come to you via your online website and enter at their own will to find out more information about the products or services you offer. Because potential clients are inundated by emails, and sales calls from attention-seeking-businesses on a daily, and even hourly basis, you must seek out new ways to get potential clients to recognize your business as different and better than all the rest in your IT Services industry.

So how do you get these potential future customers to come banging on your website's doors?

You must utilize the practice of Search Engine Optimization, or SEO, to ensure that your website will stand out from all the others, and provide answers to a searcher on the internet looking for the perfect IT Services business to go to. You must also work within the confines and rules of a search engine at the same time. It becomes difficult to optimize your online offerings for both a human looking for the ideal IT help AND a technical tool sorting and ranking every page on the internet to provide the best answers to these human inquiries, so you can at least start to learn how to do so by reading this handy guide today!

Increase Sales to Your Existing Clients by More than 30%!

TruMethods, Gary Pica — Sun, 20 May 2012 05:00:00 GMT

Gary Pica of TruMethods discusses how you can boost sales immediately by focusing on your existing clients. In this FUSE webinar, ConnectWise and Gary Pica share proven tactics to identify and up-sell opportunities from your existing client base.

Keep Your Employees Happy and Performing

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

By Implementing Better HR Benefit Programs

Haven't you ever heard the phrase, "Your employees are your greatest assets", or some sort of rendition of the phrase?

Well, it is true. The talent you are able to recruit, build and nurture, is the talent that will bring your business the most value and the most overall revenue. Which is why it is always good practice to compensate and protect your employees at the level above which you would like their output to reflect. One form of good treatment is not only the existence of, but also the quality of, valuable HR benefit programs.

Read on to discover what CompTIA recommends are sources of value to employees in the form of benefit programs, so that you can start researching what benefits to offer your own IT business staff. If your employees do not already feel so, pretty soon after enacting such benefits, they will love to perform to the best of their abilities because they will appreciate the extra lengths you are going to reward their efforts.

Driving Recurring Revenue Sales

TruMethods, Gary Pica — Thu, 29 Dec 2011 06:00:00 GMT

The key to success is the ability to add new recurring revenue agreements each and every month. Many IT providers struggle when it comes to sales. Gary Pica will share the key ingredients that helped him build one of the TOP MSPs in the country.

Community Driven Marketing

Never Stop Marketing, Jeremy Epstein — Thu, 29 Dec 2011 06:00:00 GMT

Learn how the arrival of social media changes the marketing paradigm and learn about the survival strategies that are essential.

“OWN” Your Opportunity: Entrepreneurial Imperatives for the 21st Century Sales Professional

Steven S. Little — Wed, 28 Dec 2011 06:00:00 GMT

Steven S. Little show you how successful sales leaders thing more entrepreneurial in order to achieve sustainable and profitable growth.

What to Do When A Customer Does Not Pay You

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

In these turbulent economic times, many businesses and customers are having trouble paying their bills on time. When you do not get paid, it makes it difficult for you to pay your employees and vendors too. There are steps you can take to try and minimize your exposure to bad debts.

Download this guide to get the top 9 tips to ensure you get the money that is due to you.

Sale or Dissolution of Your Business

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

It has been said that all businesses have a lifecycle: birth, dramatic growth, full maturity. Businesses can end in any number of ways - some happy, some not. Among the ways business wind down are resale, takeover by a family member, merger with another company, bankruptcy, or simply closing the doors.

Let’s hope that when you are ready to retire or wind down your business, the terms on which you do so are happy and profitable.

This article covers some of the basics of winding down your business, regardless of which path you choose. Download “Sale or Dissolution of Your Business” today.

Monitoring Employees

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

The question of "Can you monitor employees?" and "Should you do so?", are totally different issues. Existing law does not prevent employers from monitoring employee Internet activity for laptops and desktops issued by the company (slightly different standards may apply for government employees).

While monitoring computer usage should be done sparingly, it can serve a number of purposes. It enables employers to protect intellectual property and make sure it’s not being shared with third parties. Computer monitoring of employees can also help employers deal with workplace safety issues, discrimination, sexual harassment, and theft.

This article details the pros and cons of monitoring employees, as well as the limit of monitoring that can occur. Download “Monitoring Employees” to ensure you use common sense and good judgment in keeping your workplace safe.

Maintaining the Formalities of an LLC

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

Chances are, at least in part, you formed a corporation or LLC to protect yourself from unlimited liability in the event that anything went wrong in your business. You wanted to protect your home and other assets from creditors. That was a good decision. But forming a corporation and then not paying attention to the formalities involved in maintaining it means that it may not be there when you need it.

If you have chosen to form an LLC, you need to download this article for the steps you need to take to stay out of trouble and meet the legal requirements of the state you live in.

Incorporating a Statement of Work

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

A contract is merely a business deal that’s written down and the Statement of Work (also called the Scope of Work or other similar names) is arguably one of the most important parts. It essentially says what the parties expect from each other. What is included in the work to be performed and what is not? Disputes frequently arise because the parties have not paid enough attention to insuring that they are in full agreement with this part of the contract.

Download this article to learn when and why to include a Statement of Work and what a Statement of Work should contain.

Controlling Legal Costs

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

Controlling legal costs and receiving the services you are paying for requires your attention. Your lawyer works for you. You have a right to get answers to all your questions. If you don’t get an answer the first time, ask again and again until you do. Set rigorous expectations and watch the bottom line. Good lawyers understand economics and don't mind explaining decisions they make.

Download this article to get tips on how to ensure that your legal matter doesn’t fall between the cracks.

Advertising Law: What You Need to Know

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

This article contains nine of the most common advertising mistakes that are made when designing and developing materials and campaigns. Check the list and see how well your company is doing.

What is Deemed an Export and Why Should My Company Care?

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

It was once easy to identify “exports,” but with the introduction of high technology there are a variety of imposed restrictions on the export of both products that contained US origin technology, as well as the transfer of the technology itself.

This guide details what you need to know about export regulations and how they may apply to your business. Find out what you should do if you discover technologies and products within your organization fall under these regulations.

Download “What is Deemed an Export and Why Should My Company Care?” today.

Tips for Selecting an Attorney

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

Every business needs a lawyer at least once in a while. Whether it’s incorporating your business, negotiating a difficult contract, or handling a lawsuit, most businesses at some point find themselves in need of good legal help. There are lots of attorneys out there. How do you find a good one?

Download this guide to get the top 9 tips to selecting an attorney for your business.

Product Disparagement

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

The instantaneous and widespread dissemination of information has changed the world in many positive ways, but has also aggravated several long-standing issues. Where once a newspaper might be read by the residents of the city where it’s published, and damage to someone’s reputation was limited to the reach of a relatively small circle of readers of defamatory information, that circle has grown cosmically wider, often without many of the societal norms and protections that imposed practical limit not long ago.

Most people think of defamation or disparagement as something that arises in the context of employee references and performance reviews, or competing salespeople, but there is also a growing body of law dealing with competitors making online statements about each others products.

This guide provides tips on protecting yourself, your employees and your company. Download “Product Disparagement” today.

Payroll Options for IT Solution Providers

ConnectWise — Wed, 28 Dec 2011 06:00:00 GMT

Paying your employees is an essential function of your business. But it can be a hassle, too—especially if you’re working hard to run your business and respond to customer needs. Many small business owners struggle over what is the best way to calculate and process payroll, as well as how to stay compliant with employer tax deposits and forms. This guide introduces you to four options for IT service businesses that may take the stress out of payday.

Option 1: Do It Yourself – Issue Payroll Using Your Accounting Software
Option 2: Hire an Outsourced Payroll Processor
Option 3: Ask Your CPA to Process Your Payroll
Option 4: Co-employ with a Professional Employer Organization

Take some time to discover the best solution for your business—then say good-bye to payroll hassles and headaches! Download Payroll Options for IT Solutions Providers today.

Outsourcing: A Quick Legal and Contract Review

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

Generally, outsourcing refers to engaging a third party to perform functions that an organization traditionally performed itself. It can be a complete break, where the third party takes complete responsibility for the function, including perhaps hiring some of the outsourcing entity’s employees. In other situations, it may just involve providing a service that the organization no longer feels justified in having an internal capability to perform.

No matter which type of outsourcing your company uses, you need to have a solid contract and shared understanding of what you are trying to accomplish. This guide will provide you the information you need to develop an agreement that ensures the details are covered and you are protected.

Download “Outsourcing – A Quick Legal and Contract Overview” today.

MSP Office Manager Job Description

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

MSP Office Manager Job Description example.

Marketing Toolkit

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

Guide To Creating a Salary Administration Plan

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

How much you pay, how you motivate, and how you retain employees are all part of a well designed Salary Administration Plan. Developing a SAP takes some work up front, but generally does not need to be changed once it is established.

Top 10 Considerations When Formulating Your Succession Plan

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

The succession planning decisions that you make will have a financial impact on your company, your partners, and your family. You should review your succession plan periodically to make sure it matches your current goals and reflects recent law to minimize the financial impact on your company and family.

Due to the complexity of business and tax law, your attorney, accountant, and financial planner should help you with any decisions you make about succession planning. Download the following guide to learn the top 10 considerations when formulating your succession plan.

Employee Onboarding Guide

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

Employee On-Boarding Guide: A resource to help with the process of interviewing, hiring, and welcoming new employees.

Effective Team Building

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

Document Retention

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

Businesspeople, as well as individuals, are constantly faced with decisions about retaining documents. Though in many ways cheap storage and electronic documents has changed the focus of the issue, the rules are still important, but finding them out and applying them remains an annoying problem.

Sadly, there is no magic bullet. However, this guide will provide a brief introduction to data and document retention and outline how to create a policy and follow it.

Download “Document Retention” today.

Difficult Conversations on Employee's Performance

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

Data and Information Security

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

As more data gets electronically stored and those trying to gain unauthorized access get more sophisticated in their methods, the frequency and scope of data loss increases dramatically.

If you maintain customer equipment on which such data is stored or you provide data storage and computing capability for your customers, you will be directly or indirectly affected by these laws. In some cases, your customer will insist that you maintain certain safeguards as a part of their compliance program to insure that they adequately perform their responsibilities. In others, the responsibilities may apply to you and your customer.

This white paper will provide a general overview of two aspects of this issue: basic security measures and what happens when data is lost.

Gain and understanding of laws and regulations surrounding data and information security, download “Data and Information Security” today.

Conducting A Performance Appraisal

CompTIA — Thu, 01 Mar 2012 06:00:00 GMT

Whether your appraisal is positive, or one that requires more difficult discussion, you want to make sure that you have the meeting planned appropriately in order to make both of you feel comfortable.

Cloud Computing and Software as a Service

CompTIA — Wed, 28 Dec 2011 06:00:00 GMT

Because of the type of work you do, you’ve probably heard the terms “cloud computing”, “software as a service”, and “Web 2.0”. A recent study, commissioned by Microsoft, discovered only about 25% of Americans know what cloud computing means. That same study revealed over 85% of Americans have used a cloud computing application (such as Twitter, GMail, Flickr, Facebook, etc.). Whether or not Americans know what it is, it’s clear cloud computing has arrived in a big way.

This article covers some developing legal issues in cloud computing and gives advice on how to deal with potential pitfalls that experts foresee in the cloud computing arena. You’ll understand some “dos and don'ts”, and learn how to spot red flags that could signal legal issues on your business’ horizon.

Download “Cloud Computing and Software as a Service” today.

Choosing Your Form of Ownership

CompTIA — Tue, 27 Dec 2011 06:00:00 GMT

When beginning a business, you must decide what form of business entity to establish. Your form of business determines the amount of regulatory paperwork you have to file, your personal liability regarding investments into your business, and the taxes you have to pay. The form of ownership should take into account your succession planning strategy.

Download this guide for information and tips to determining the right form of ownership for your business.

Choosing Management Successor

CompTIA — Tue, 27 Dec 2011 06:00:00 GMT

As baby boomers begin to retire, the need for management succession planning becomes more critical. There are several steps that need to be followed to institute a successful management succession plan that has minimal impact on your company and your customers.

Download this guide for the top 10 considerations in choosing your management successor.

Checklist for Starting Your Business

CompTIA — Tue, 27 Dec 2011 06:00:00 GMT

Now that you have decided to start a new business, there are many steps required to get your business up and running. This article provides you with a 10-step process to starting a business from researching and planning to finding the right employees.

Download “Checklist for Starting Your Business” and get the information you need.

Capital Restructuring

CompTIA — Tue, 27 Dec 2011 06:00:00 GMT

As your business becomes more successful, you may find that you need additional financial resources to grow your business. Raising capital is essential to your business but may not be easy. Your business has two types of capital: monetary (cash on hand) and non-monetary.

Rather than rely only on your personal savings, you can restructure with a mix of financing sources to obtain the money your business needs. This guide provides an over of all the options available to business owners .

Consider all your options before making a decision, download “Capital Restructuring” today.

Differentiating Your Managed Services Business

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

You may have ended up here looking to differentiate and distinguish your IT service provider business by providing a first-rate customer experience and affordable services with proven value. You may be a Managed Service Provider, or MSP, looking for a better way to accomplish the day-to-day tasks needed to run an IT business. Have you considered “technology to do the heavy lifting”, as stated by Lynda Stadtmueller, a senior research analyst at Frost & Sullivan, by allowing an integrated management system that takes functionality from order to invoice?

In the whitepaper offered here as a download, Professional Services Automation software (PSA) is reviewed as an enablement solution that helps you to:

Manage business more proactively
Standardize and automate processes to save time
Deliver responsive, effective customer service
Demonstrate the value of services more clearly to customers
Prioritize effectively so that critical issues are resolved fast
Fully utilize staff and other resources

Download the “Winning with Managed Services” whitepaper to see if you have been looking for a Professional Services Automation tool to achieve success in your growing IT business.

How IT Resources Grew Their Business

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Check out how IT Resources, which caters to managed services and enterprise IT projects, became more accountable, operationally efficient and profitable using an end-to-end view of their entire IT business, including CRM, inventory and invoicing.

IT Resources was undergoing rapid growth in their business, which quickly created the need for a solution that could provide transparency into everyday activities, simplify and smooth operations, and ultimately empower employees to provide stellar customer service without increasing staff. IT Resources found that they were, amongst other issues, experiencing delays in service delivery by not streamlining their entire workflow process.

Sound familiar?

Read on to discover the solution IT Resources turned towards that ultimately enhanced and optimized scheduling and operations as well as created a more efficient quoting and procurement process, all while increasing their bottom line and allowing them to recruit more customers. Seem too good to be true? Download our case study to find out.

Zig Ziglar and the Business of Relationships

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Proactively addressing your clients' technology needs is the core business value for IT solution providers. However, taking the relationship further by nurturing your business partnerships can go a long way toward growing your client's business. This will help with the growth of your business through referrals from happy clients and by gaining additional devices to maintain.

Create a Referral Program to Grow Your IT Business

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

It’s no secret how referrals work. Consumers talk to each other about who has the best product and share experiences. But, interestingly, most IT companies don’t often take advantage of them.

How do you turn the occasional referral into a consistent stream? And how do you track referrals to make sure you’re getting the results you need? Look no further, ConnectWise is offering this indispensable guide to help you expand manage your referral program.

This referral guide provides four specific action items to help you develop a formalized referral program that ensures you are taking full advantage of every means available. Referral marketing is undeniably at the crest of the marketing wave. It’s what “tweeting” and “liking” is all about. Getting your customers, business associates and friends to refer business to you will expand your reach and generate increased sales.

Discover how to create a referral program to grow your IT business.

The Modern Office and You

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

5 Ways to Capitalize on Cloud Opportunities

The age of Cloud Computing is gaining momentum. As the number of Cloud services and offerings have increased, more and more small and mid-sized businesses (SMBs) are taking notice. This change in the technology model has given large vendors access to the SMB market – a space they traditionally avoided.

Cloud Computing can impact an IT provider’s business in various ways. Many MSPs are concerned that the Cloud will completely change their business structure and limit the number of services they can provide for clients. However, the Cloud should not be viewed as a threat to MSPs, but as an opportunity. Your clients will need help as they enter the Cloud and nobody knows your clients better than you do.

This white paper introduces the concept of the Modern Office™ and provides an in-depth look at four important relationships your business should seek to control:

Help Desk
Vendor Management
VoIP Meets Cloud
Co-Managed IT

Don’t just survive in the age of Cloud Computing, thrive!

Defining Your Ticketing Triage Process

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Bob Penland, with TruMethods, explains the Triage Process and why it's important to assign the right technician to a task when tickets are coming into the sales desk.

Efficient Escalation Processes

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Bob Penland with TruMethods explains the escalation process that doesn't slow down your help desk.

Metrics to Measure

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Bob Penland with TruMethods discusses why it's important to have metrics when evaluating and measuring your Help Desk.

A Quick Guide to Recruiting for Managers

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Successful IT businesses are built upon three basic ingredients:

High quality managed services
Exceptional and timely customer service and support
The right employees to drive business objectives

Therefore, wisely investing time, effort, and money into an effective recruiting process is germane to the success of your business. Recruiting is an essential process to build the infrastructure of your organization. But before you look for the right people, it’s crucial to your recruiting efforts that you develop a plan and use it.

This quick guide will provide you with the steps necessary to create a solid recruiting plan that will make the difference between staffing with the best candidate and just putting a body in an open position.

ITConnexx

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

ITConnexx transitions from a break-fix shop to a managed service provider after attending a ConnectWise Partner Summit.

DBS Communications

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

DBS Communications can now append documents at the project level, giving them visibility into project details, including hours and margins, using ConnectWise PSA.

Axcell Technologies

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

ConnectWise helps Axcell accurately measure SLA metrics and make adjustments as needed with effective dispatch.

CAN-Spam Compliance

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Danielle Stanzione with ConnectWise explains why it's important to stay CAN-SPAM Compliant when sending email to prospects.

Email Best Practices

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Danielle Stanzionne with ConnectWise explains how to bring sales to your sales team using email.

How Email Nurturing Campaigns Can Revolutionize Your Leads

ConnectWise — Mon, 19 Dec 2011 06:00:00 GMT

Effective Marketing Professionals discuss how marketing through the use of a nurturing email campaign can help speed up the sales process and turn non-sales-ready leads into sales-ready leads. Items discussed include:

- email best practices

- relevance of messaging

- timing of emails sent

- CAN-SPAM compliance

- follow-through on the sales side, and

- the use of tracks in a PSA system such as ConnectWise to manage these email campaigns