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Get answers to all of your remote monitoring and management (RMM) questions in the RMM: The Key to Proactive, Efficient IT Service Delivery eBook, including why you need it, how it can help your business run more efficiently and profitably, and how you can use it to automate service delivery and increase customer service levels.
Tired of reacting to issues with your clients as they occur, rather than being able to catch them before they even can? Read this article to learn the benefits of using a remote monitoring and management (RMM) tool to transform your service delivery from a reactive to a proactive model, and thus transform from a break-fix shop to a managed service provider.
Learn how one IT solution provider transformed his business from a break/fix model to a recurring revenue model and increased margins from 30% to 60% using nothing more than his remote monitoring and management solution.
The IT Service Excellence Tool Kit provides a blueprint for managing successful service delivery and provides secrets for exceeding your clients’ expectations. From service desk, help desk and patch management best practices to client communication, reporting and risk management, this book is a must read for all IT service providers.
Your service desk is the main point of contact when clients experience IT issues. Should it not be as efficient as possible? The Service Desk Best Practices eBook outlines the components of a service desk and the powerful strategic advantage that can be achieved when implemented according to best practices.