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Recruiting is an essential process to build the infrastructure of your IT organization - both in employee numbers and by building your organizational culture through the people you hire.
By deploying a managed services solution, IT companies can also benefit from automated service workflows, closed loop communitcation and the ability to schedule recurring tasks.
Bob Penland, with TruMethods, explains the Triage Process and why it's important to assign the right technician to a task when tickets are coming into the sales desk.