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What is Deemed an Export and Why Should My Company Care?

12.28.2011

Not all technology disclosures to foreign nationals give rise to deemed export concerns. Generally, if a foreign national is a permanent resident of the US, disclosures to them are exempt.

Business Planning / Dispatch

Differentiating Your Managed Services Business

12.19.2011

Looking to differentiate and distinguish your IT service provider business by providing a first-rate customer experience and affordable services with proven value? Consider taking advantage of Professional Services Automation, an integrated management system that takes functionality from order to invoice.

Business continuity / Business Growth / ConnectWise / Customer Service / Dispatch / Employee Mgmt. / IT industry / IT Provider / IT Solutions / IT Tools / Managed Services / MSP / Process / PSA Software / Sales Growth

Defining Your Ticketing Triage Process

12.19.2011

Bob Penland, with TruMethods, explains the Triage Process and why it's important to assign the right technician to a task when tickets are coming into the sales desk.

Business Planning / Dispatch / Help Desk / Managed Services

Efficient Escalation Processes

12.19.2011

Bob Penland with TruMethods explains the escalation process that doesn't slow down your help desk.

Business Planning / ConnectWise / Dispatch / Help Desk / Managed Services

Putting Dispatch in the Driver's Seat

Member Content 12.19.2011

A streamlined Help Desk built around an effective Dispatch function enables you to take on more clients while maintaining close ties to your existing ones.

Dispatch / Managed Services