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If your IT service business is involved in offering live support for your clients, having and maintaining a live chat solution is becoming a given these days. As explained in this article, many customers almost expect a live chat option to be in place when utilizing support for their purchased product. But how do you go about implementing one and leveraging it over time to suite the needs of your clients?
Not all technology disclosures to foreign nationals give rise to deemed export concerns. Generally, if a foreign national is a permanent resident of the US, disclosures to them are exempt.
Looking to differentiate and distinguish your IT service provider business by providing a first-rate customer experience and affordable services with proven value? Consider taking advantage of Professional Services Automation, an integrated management system that takes functionality from order to invoice.
Bob Penland, with TruMethods, explains the Triage Process and why it's important to assign the right technician to a task when tickets are coming into the sales desk.
Bob Penland with TruMethods explains the escalation process that doesn't slow down your help desk.